CHANGE OF MIND 

Due to the nature of our service, our change of mind / cancellations policy is determined by which point you are at in our service. Below is the refund policy for each stage:

Once order is placed, but prior to receiving artwork approval: 50% Refund (covers cost of time incurred in working on your order).

After approval / production has commenced: We do not accept cancellations or returns.


ERROR IN DESIGN 

The client is held responsible for approving all artwork proofs and ensuring accuracy. This includes, but is not limited to; design, spelling, dates, contact details, layout, grammar, illustrations and images. It is the responsibility of the client to request alterations if required. Creo Designs cannot be held responsible for errors in the design once approved. Errors may be amended for a fee if your order is not yet in production. If error is noticed during production or once order is received the reprint is at the clients expense.


COLOURS

Refunds & returns are not accepted on any printed orders. This includes request for refund due to colour differences from screen proof to final printed order. 

Your proof is displayed using screen colour (RGB), while your final items are printed colour (CMYK). Colour will display different from screen to screen, and even more so when printed. Therefore, colour may display differently from your on screen proof to your final printed result. 

Printed colours can also display different depending on what printer and media is used. When ordering invitations and signage that have the same colour swatch, please note there may be a slight colour difference between the two items due to different printers and media. This may also apply for different print runs from the same printer and media, due to printer maintenance and colour calibrating.

Creo Designs cannot be held responsible due to colour difference.


LOSS OR DAMAGE 

Once your order is dispatched, Creo Designs cannot be held responsible for any damaged items or loss of parcels in transit. Thorough care is taken when packaging your order, to ensure a safe delivery. You are also supplied a tracking number the same day your order is dispatched.