FAQ's
Ordering
When to send save the dates?
For local weddings, we suggest sending your save the dates out 6 months in advance. For destination weddings we suggest 9 to 12 months in advance.
When to send wedding invitations?
If you sent out save the dates, we suggest your wedding invitations to be sent out 6 to 8 weeks in advance. This date is close enough that it is fresh on your guests minds and gets them excited.
If you didn’t send out save the dates, we suggest sending your wedding invitations out at least three months in advance.
Destination weddings should be sent out earlier to leave time for booking travel and accomodation.
What to write on a wedding invitation?
If you select from our custom design range, the suggested wording is supplied within the design. Of course, you are welcome to change or add different wording but the layout will change slightly to suit.
Information we suggest to include on your wedding invitations;
- Bride and groom names
- Wedding date
- Ceremony location
- Ceremony start time
- Reception location
- Reception start time (or to follow)
- Reception details if any (cocktail, dinner, dancing etc)
- Dress code
- RSVP date, contact and dietary needs
If you wish to supply guests with information regarding gifts, children, accommodation, travel, etc, we offer double sided invitations (please contact us directly for a quote and manual invoice) and invitation suites. We are also able to create a QR code using your wedding website URL, for guest to scan and access your wedding website.
How many invitations should I order?
When ordering your invitations it is important to allocate per household, rather than per guest. It is highly recommended to order 10-15 extra invites, to have spares for any guest changes and on the day detail photos. Any left over invitations can be kept as special keep sakes. It is important to order extras in your initial order, as ordering in bulk is more cost effective.
Do you have a minimum quantity order for stationery?
When ordering through our website, we have a minimum 30 qty. However for stationery that is digitally printed, we can offer smaller print runs. Please contact us directly at hello@creodesigns.com.au to discuss your request, and we will send through a quote and manual invoice.
Can you print double sided?
Yes we can! Most items and designs on our website is priced for single sided printing, so please contact us directly at hello@creodesigns.com.au to discuss your request, and we will send through a quote and manual invoice.
What size are wedding welcome signs?
Commonly welcome signs are printed at A1 (594x841mm) size. Our semi custom design signs are priced and set up to A1, as this size fits best for standard easels and frames. However we can offer any custom sizing, please contact us directly at hello@creodesigns.com.au to discuss your request, and we will send through a quote and manual invoice.
What stationery do I need for a wedding?
This is completely up to you, your budget and vision for the day. Please see below a list of common wedding stationery items. We offer all of the items below, but if you are looking for something else we may be able to help - just ask!
Before the day
- Save the Dates
- Digital Save the Date
- Wedding Invitations
- Digital Wedding Invitation
- Invitation Suites (including detail and rsvp card)
- Blank Envelopes
- Printed Envelopes
- Paper Clips
On the day
- Welcome Sign
- Seating Chart
- Bar Menu
- Menus
- Place Cards
- Table Numbers
- Direction Signs
- Wishing Well Sign
- Guest Book Sign
- Audio Book Sign
- Memorial Sign
- Timeline Sign
- Stubby Holders
- Coasters
- Favour Gift Tags
- Stickers
After the day
- Thank you Cards
Semi-Custom Design
What can I customise?
You are able to customise wording, colour scheme, shape and paper stock. The design will feel as if it was made for you!
Can I change the font on the design?
All semi custom designs are thoughtfully created, and fonts are selected to suit the colours, style and layout. However, if you wish to use a font displayed in a different design of ours or supply a font file, we can adjust to suit.
Timeline
When should I place my order?
We suggest to place your order 3-4 weeks prior to the date you'd like to receive your order from us. This allows time for designing, approval, production and delivery.
View Our Process page for finer details regarding what to expect when ordering with us.
Do you offer rush orders?
Depending on current work load and time of the year, we may be able to complete a rush order for an extra fee.
Please contact us directly at hello@creodesigns.com.au to discuss your order and date required. We will send through a quote and manual invoice if we are able to meet your needs.
Shipping & Returns
Do you offer refunds if I need to cancel my order?
Due to the nature of our service, our change of mind / cancellations policy is determined by which point you are at in our service. Below is the refund policy for each stage:
Once order is placed, but prior to receiving artwork approval: 50% Refund (covers cost of time incurred in working on your order).
After approval / production has commenced: We do not accept cancellations or returns.
The client is held responsible for approving all artwork proofs and ensuring accuracy. This includes, but is not limited to; design, spelling, dates, contact details, layout, grammar, illustrations and images. It is the responsibility of the client to request alterations if required. Creo Designs cannot be held responsible for errors in the design once approved. Errors may be amended for a fee if your order is not yet in production. If error is noticed during production or once order is received the reprint is at the clients expense.
When can I expect my order after approval?
Once design is approved, please allow 1-2 weeks for production.
From there, all orders are sent from South Australia via Australia Post with a tracking number supplied. Delivery timeframes are 2-8 business days for standard delivery and 1-4 business days for express delivery. More precise delivery timelines can be found on the Australia Post website.
Refer to our order timeline on Our Process page.
General
Where is Creo located?
South Australia.
Can I order if I live overseas?
Of course! We are Australian based, but can accommodate for international orders. Please email us hello@creodesigns.com.au to discuss your order and for shipping quotes.
What programs do you use for graphic design?
All designs are completed using Indesign and Illustrator from the Adobe Creative Cloud suite.
High quality programs are used to ensure your designs are completed at a professional standard.
Do you also offer logo design, branding and business printing?
Of course! Our graphic designer Courtney is experienced with working with businesses, designing for both digital and print. For more information see our branding page or email hello@creodesigns.com.au to receive our pricing.
Further questions?
If we haven't answered your question above, message us through our contact form or email us directly hello@creodesigns.com.au and we will be in touch as soon as possible.